Privacy Policy

Last updated: April 2025

TrustGuards Recovery ("we", "us", "our") is committed to protecting your personal data and your right to privacy. This Privacy Policy explains how we collect, use, and safeguard your information when you use our website and services.

1. Who We Are

TrustGuards Recovery is a fraud recovery service provider based at Chausseestraße 96–99a, 10115 Berlin-Mitte, Germany. We serve clients across the DACH region (Germany, Austria, and Switzerland).

For any privacy-related enquiries, please contact us at: support@trustguardsrecovery.com

2. What Data We Collect

We collect the following categories of personal data:

• Contact information: Name, email address, telephone number
• Case information: Details of the fraud you have experienced, financial transaction records, and supporting documentation you provide
• Technical data: IP address, browser type, and usage data collected automatically when you visit our website
• Communication records: Records of correspondence between you and our team

3. How We Use Your Data

We use your personal data for the following purposes:

• To assess and handle your fraud recovery case
• To communicate with you about your case progress
• To submit claims, complaints, and legal documentation on your behalf
• To improve our services and website
• To comply with our legal and regulatory obligations

4. Legal Basis for Processing

We process your personal data on the following legal bases under GDPR:

• Contract performance: To deliver the recovery services you have engaged us for
• Legitimate interests: To operate our business and improve our services
• Legal obligation: To comply with applicable laws and regulations
• Consent: Where you have explicitly given consent for specific processing activities

5. Data Sharing

We may share your personal data with:

• Financial regulators (BaFin, FMA, etc.) in connection with your recovery case
• Law enforcement agencies where required by law
• Legal partners and solicitors involved in your case
• Our service providers who process data on our behalf under strict data processing agreements

We do not sell your personal data to third parties.

6. Data Retention

We retain your personal data for as long as necessary to deliver our services and comply with legal obligations. Case files are typically retained for a minimum of 6 years in accordance with German commercial law requirements.

7. Your Rights

Under GDPR, you have the following rights regarding your personal data:

• Right to access your data
• Right to rectification of inaccurate data
• Right to erasure ("right to be forgotten") in certain circumstances
• Right to restrict processing
• Right to data portability
• Right to object to processing

To exercise any of these rights, please contact us at support@trustguardsrecovery.com.

8. Cookies

Our website uses essential cookies necessary for its operation and analytics cookies to understand how visitors use our site. You can control cookie settings through your browser preferences.

9. Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. All data is transmitted over encrypted HTTPS connections.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by posting a notice on our website. Continued use of our services after any changes constitutes acceptance of the updated policy.

11. Contact Us

If you have any questions about this Privacy Policy or how we handle your data, please contact:

TrustGuards Recovery
Chausseestraße 96–99a, 10115 Berlin-Mitte, Germany
Email: support@trustguardsrecovery.com