Frequently Asked Questions

TrustGuards Recovery has a proven track record with over 47,000 cases completed. While results vary depending on the type and complexity of the fraud, our experienced team uses advanced techniques and collaborative partnerships to maximise recovery chances. We always provide an honest assessment at the outset.

Timelines vary based on case complexity, the amount involved, and the cooperation of financial institutions and legal authorities. Simple chargeback cases can resolve in weeks; complex cross-border fraud may take several months. We provide regular updates and progress reports throughout.

Getting started is simple. Contact us through our website or by email to schedule a confidential consultation. Our team will review your case, explain what is achievable, and guide you through every step of the process with personalised support.

Absolutely. All information you share with us is treated with the strictest confidentiality. We adhere to GDPR and strict data protection protocols to ensure the safety and privacy of every client's information throughout the recovery process.

Our fees are determined on a case-by-case basis. During the initial consultation we provide a transparent breakdown of all fees and answer any questions you may have. There are no hidden charges — we believe in total transparency from the very first conversation.

We handle a wide range of financial fraud including crypto scams, investment fraud, romance scams, binary options fraud, forex trading scams, stock trading fraud, property scams, and credit card fraud. If you are unsure whether your case qualifies, contact us for a free assessment.

TrustGuards Recovery primarily serves the DACH region — Germany, Austria, and Switzerland. Our deep knowledge of local regulatory frameworks and legal processes in these countries gives us a significant advantage in recovering funds for clients in the region.

Not necessarily, though acting quickly increases the chances of a successful recovery. If the fraud occurred some time ago, we can still assess your case. Evidence, transaction records, and communications all remain valuable regardless of when the fraud occurred.

A police report is helpful and we encourage it. However, TrustGuards Recovery operates independently of law enforcement and can pursue civil and regulatory recovery routes simultaneously. We can also assist in strengthening your report with our investigative findings.